FAQ

How long does shipping take?

Due to high demand, we have a processing time of 3-7 days. Once the order has been successfully processed, we ship the package, which corresponds to a delivery time of 15-21 business days.

I only received part of my order – what now?

Don't worry! To optimize delivery times, we sometimes ship items separately, especially if they come from different warehouse locations. The rest of your order will arrive shortly.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can track your shipment at any time via our tracking area or directly through the shipping provider.

Are there additional costs such as customs duties?

In most cases, no additional fees apply. However, in rare cases, customs or import fees may be charged upon import into your country. These are the customer's responsibility.

How can I contact customer service?

Our customer service is available to you at any time. Please contact us via email at sinanovicdzenis@icloud.com or via our contact form. We strive to respond within 24 hours .

Can I exchange an item for a different color or size?

We offer an exchange within 30 days of receipt , provided the item is unused, unworn, and in its original packaging. Please contact us in advance so we can initiate the exchange process. Return shipping costs are the responsibility of the buyer.

Why do the colors differ slightly from the product images?

We strive to display the colors of our products as accurately as possible. However, slight color variations may occur due to differences in screen displays or lighting conditions. Thank you for your understanding.

Does your shop offer discounts or vouchers?

Yes! We regularly offer exclusive discounts and special promotions . Subscribe to our newsletter to stay up-to-date.

I didn't receive an order confirmation email – what should I do?

Please first check your spam folder . If you don't find an email there, please contact us with your full name and the email address you used when placing your order so we can resend the confirmation.

What if I am not satisfied with my order?

Your satisfaction is our top priority. If you are not satisfied for any reason, please contact us. We will be happy to explore individual solutions such as exchange, return, or refund, depending on the situation.

Why does shipping take longer than at other shops?

Because we work directly with international manufacturers and eliminate intermediate storage, we can offer particularly attractive prices . However, shipping may sometimes take a little longer. We thank you for your understanding and patience.

Can I pay for my order in installments?

We don't currently offer installment payments . However, we accept a variety of secure payment methods, including credit card, PayPal, and other popular online payment services.

Can I order by phone or contact customer service by phone?

We currently only offer online orders . If you have any questions, please contact our email support , who will assist you promptly.

How can I return an item?

Please contact us before returning the item so we can provide you with the correct return address and all necessary information. Unfortunately, returns without prior notification cannot be processed.